Vice President of Operations

Website

https://www.flatbushcats.org/

City

Brooklyn

State

Job Type

Hybrid

Job Level

Senior

Function

Finance, Human Resources, Operations

Salary Range

$151K – $170K

Job Description

Vice President of Operations

Flatbush Cats

Flatbush Cats is on a mission to prevent cats from suffering on the street or in overcrowded NYC animal shelters. We do this through Flatbush Veterinary Clinic (which provides affordable access to spay neuter and wellness care) and our Community programs; which include community engagement, cat rescue, trap neuter return (TNR), fostering / adoptions, and our temporary shelter space.

We’re seeking a proven, highly motivated operations leader with veterinary leadership experience to expand our team and services, ensuring more New Yorkers and their pets have affordable access to the veterinary care and support services they need.

Job Summary:

The VP of Operations is responsible for the operational, team, and financial management of Flatbush Cats - including but not limited to Flatbush Vet. Note: an operations background and veterinary leadership experience is required for this role. Successful candidates have developed and led high performing veterinary teams across one or several clinics.

This position requires a tremendous amount of initiative and collaboration, focused on strategic planning and team leadership across the entire organization (including 25+ staff members). The ideal candidate is deeply passionate about scaling our impact in a sustainable way - ensuring we can attract the right team members and provide the tools, support and resources they need to succeed.

Operations: 40%

Oversee all program operations, with a primary focus on supporting and expanding our Veterinary program (including our first veterinary clinic, Flatbush Vet)
With support from the Executive Director and program leads, develop annual operational and rolling strategic plans, including associated budgets
Manage and support a variety of complex, high priority projects as needed - including expanding veterinary / program capacity
Develop and implement processes to measure organizational / financial performance and program outcomes
Ensure all team members have the tools, support and resources they need to succeed (including but not limited to IT / technology)
Lead risk management efforts, including safety plans, insurance, and compliance across all programs and facilities
Develop and implement strategies, systems, and procedures to streamline operations and improve efficiency
Identify and develop policies and SOPs as needed

People: 40%

Recruit, interview, and hire new employees across the organization (all departments)
Develop a best-in-class employee onboarding, engagement and retention process, including personalized professional development and training opportunities
Train appropriate team members to participate in interviewing, onboarding, and mentoring of new hires to promote retention and staff engagement
Build a culture focused on incremental improvement, promoting knowledge sharing, constructive feedback, and continuous development
Support program leads to build a sustainable process for volunteer recruiting, engagement, and retention
Establish effective performance management systems, incorporating goal-setting, regular reviews, and ongoing two-way feedback
Foster a positive, supportive work environment that promotes sustainable and successful outcomes
Facilitate effective, ongoing internal communications with staff and volunteers
Lead and support all staff meetings, planning sessions, events, and retreats

Finance: 20%

Build out our finance function (including new hires) to support effective planning, administration and reporting
Develop and oversee the annual budget with Executive Director and program leads
Oversee the annual audit and 990 filings
Monitor spending to provide financial guidance and support to program leads
Ensure all financial systems are running effectively
Supervise accounting tasks, including payroll, month-end close, cash flow, and expense allocations
Maintain financial policies, risk management and internal controls as needed, continually evaluating and improving financial systems and processes

Qualifications

Strong commitment to our mission and providing equitable access to veterinary care
3-5 years of leadership experience managing veterinary clinics (required - multi-site preferred)
Proven supervisory, team development, and coaching skills
Highly motivated problem solver who can lead projects with limited oversight
Excellent time management skills with the ability to prioritize multiple projects and be responsive to shifting priorities
Strong written and verbal communication skills; ability to synthesize complex information, communicate key messages and influence organizational thinking
Exceptional ability to build relationships, support staff development within diverse teams, and effectively address conflict constructively
Proficient in Google Workspace, Excel (formulas, Pivot tables, graphs), and veterinary practice management software
Comfortable learning and onboarding others on new tools and software
Experience with payroll management, and an in-depth knowledge of HR best practices, federal, and New York employment laws
Strong knowledge of finance, accounting, and budgeting principles, including non-profit GAAP (preferred but not required)
Proficiency in strategic financial management, planning & analysis
Experience developing / reconciling budgets and aligning initiatives with goals
Strategic thinker with strong analytical abilities and a positive approach to problem-solving
Facilitative leadership style that fosters collaboration across all organizational levels
Skilled in managing sensitive and confidential matters effectively
OSHA training