Director of Operations

Director of Operations

The Children’s Storefront

 

Reports to: Executive Director

Compensation: $100,000–$115,000

Job Type: Full-Time, Exempt

Location: New York, NY (Harlem) – Hybrid schedule with a minimum of three days per week on-site

 

About the Position

 

The Children’s Storefront (TCS) is seeking a Director of Operations who can help take the organization from startup to a well-oiled machine as we expand our impact and advance our mission: working with families to promote healthy brain development during children’s first thousand days of life, building a strong foundation for lifelong success.

 

In 2022, TCS opened a first-of-its-kind community playspace specifically designed to provide free, play-centered sessions that foster infant and toddler brain development. Since then, our organizational infrastructure has been built by a small, dedicated team, primarily composed of program staff.

This newly created leadership role will guide the organization through a period of growth by:

 

• Clarifying organizational roles and responsibilities

• Centralizing internal support functions under one department

• Leading long-term operational planning

• Strengthening day-to-day operations across technology, finance, facilities, and human resources

 

The Director of Operations will supervise one direct report, the Operations Manager.

 

TCS offers a flexible hybrid schedule with a minimum of three days per week on-site. Occasional evening or weekend availability is required for special events, along with the ability to serve as an escalation contact for urgent after-hours facility needs.

 

Key Responsibilities

 

Operational Leadership & Strategy

 

• Serve on the organization’s leadership team alongside the Executive Director, Director of Development, CFO, and Program Director to help set organizational priorities and guide future growth.

• Lead long-term operational planning by developing the systems, infrastructure, and roadmap needed to scale the organization.

• Supervise, mentor, and support the Operations Manager through coaching, professional development, and clear performance expectations.

• Oversee HR operations, including policies, compliance, onboarding, offboarding, and administration of the Justworks PEO platform.

• Develop and manage the operations budget across technology, facilities, HR, and organizational risk.

 

Technology & Database Management

 

• Oversee the organization’s technology ecosystem, including Neon CRM, Google Workspace, and Zoom.

• Serve as the primary administrator and power user responsible for: 1) Data quality; 2) User permissions; and 3) Internal and external reporting

• Evaluate workflows and optimize Neon CRM adoption to improve staff efficiency.

• Create practical documentation and deliver staff training to ensure confident use of internal systems.

• Manage IT infrastructure, hardware inventory, vendor relationships, technology contracts, technical support, and system maintenance.

 

Cross-Functional Coordination

 

• Design and improve operational workflows that support efficient, consistent organization-wide operations.

• Partner with Finance, HR, Programs, and Development to solve operational challenges and improve communication across departments.

 

Facilities & Office Administration

 

• Provide strategic oversight of office facilities and collaborate with the Operations Manager on landlord, utility, maintenance, and vendor relationships.

• Ensure all facilities comply with local safety and fire regulations and meet program needs.

• Support financial operations by: 1) Tracking operational expenses; 2) Managing company credit cards and receipts; and 3) Coordinating with the external bookkeeping and finance team for monthly reconciliations and reporting

 

Security, Compliance & Risk Management

 

• Oversee organizational insurance policies, including: 1) General Liability; 2) Cyber Insurance; and 3) Directors & Officers (D&O) Insurance

• Serve as the primary liaison with insurance brokers and carriers.

• Establish and maintain participant safety protocols, including redesigning liability waivers and participant intake processes.

• Identify and mitigate operational, physical, and technology-related risks.

• Maintain cybersecurity best practices, including: 1) Data protection; 2) Access controls; 3) Backup procedures; and 4) Disaster recovery planning

 

Qualifications

 

• Bachelor’s degree or equivalent practical experience in Operations, Information Systems, Nonprofit Management, or a related field.

• Five or more years of experience in operations management, database administration, or organizational infrastructure, preferably in a growing organization.

• Demonstrated experience leading system improvements, migrations, or data integrations, with Neon CRM experience strongly preferred.

• Proven ability to evaluate workflows and implement process improvements that strengthen cross-functional collaboration.

• Experience managing technology budgets, vendor contracts, and hardware inventory.

• Working knowledge of data privacy, cybersecurity fundamentals, participant safety, and liability protocols, or a strong willingness to learn.

• Strong collaboration skills with experience partnering across Finance, HR, Programs, and Development.

• Experience developing documentation and delivering staff training.

• Excellent organizational, communication, and problem-solving skills with the ability to balance strategic leadership and hands-on execution.

• Warm, approachable leadership style that reflects the organization’s family-centered culture.

• Passion for The Children’s Storefront’s mission and commitment to serving families.

 

Physical Requirements

 

• Ability to work in a dynamic, multi-use community playspace.

• Ability to lift and move IT equipment or facility supplies weighing up to 25 pounds.

 

Benefits

 

• 100% Employer-Paid Health, Dental & Vision Insurance – Comprehensive medical, dental, and vision premiums are fully covered by the organization.

• 401(k) Retirement Plan – Retirement savings plan available (no employer match at this time).

• Generous Paid Time Off – Flexible vacation and sick leave, paid organization holidays, and a paid year-end office closure from December 24 through January 1.

 

How to Apply

 

Please submit your resume and a brief cover letter outlining your experience to HR@thechildrensstorefront.org with the subject line:

Director of Operations – [Your Name]

 

Applications will be reviewed on a rolling basis.